Privacy Policy
PRIVACY NOTICE
The following information constitutes our privacy notice. In this document, "we", "our", or "us" refer to Walker Lettings and Management.
Our registered office is at 11 Winters Road, Thames Ditton, Surrey KT7 0XW
You can contact us by e-mail about privacy at: info@walkerlettings.co.uk .
Introduction
1.This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. 2.We take seriously the protection of your privacy and confidentiality. We understand that you are entitled to know that your personal data will not be used for any purpose unintended by you, and will not accidentally fall into the hands of a third party. 3.We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate. 4.Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR). 5.The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org. You can also obtain further information about data protection laws by visiting the Information Commissioner’s website at ico.org.uk 6.Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website or otherwise.
Information we collect about you
We collect information such as your name, address, email address, telephone numbers and any other information that may to choose to provide. You may provide this information by filling out a form on our website, contacting us by telephone, email address, post or from a property portal website that you may use
Personal information we may process
We aim to process data, whether personal data or not, only to the extent necessary for us to provide our clients with our services and for other agreed purposes.
Personal information that we may process may include:
Client information
If you are a client, personal information may include your identity and contact information, information about your family members, and financial information.
We may also process information deemed to be “special category” information, such as information about criminal records and credit information.
In most cases, your personal data will have been provided to us by you. However, with your consent, or if it is necessary in order to provide you with our services, we may have obtained your personal data from a third party source such as a credit agency.
Related third party information
We may process your personal data if you have a personal or business connection with any of our clients or suppliers. For example, you may be a family member, business partner, other adviser, supplier or transaction counterparty.
The data we process may include contact information, information about your business activities, and financial information such as that relating to income and expenses.
We may be given your personal data by our clients or suppliers, or by third parties acting on the instructions of a client or a supplier.
Supplier information
If you supply our business with goods or services, including subcontracted services that we supply to our clients, then we may process your personal information. However, we do so only to the extent necessary to contract with you.
The basis on which we process information about you
The law requires us to determine under which of six defined grounds we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
7.Information we process because we have a contractual obligation with you
When a contract is formed between you and us, in order to carry out our obligations under that contract we must process personal information. As examples, a contract between us could be formed by: your signing an agreement to allow us to act as agent for you your signing an agreement to allow us to carry out services required in order to let a property your agreement to our terms and conditions when you sign or register on our website We use your information in order to provide you with our services under that contract, for example: to help you find properties, prospective tenants to verify your identity for security purposes to carry out credit checks and to obtain personal references to provide other parties with whom you have expressed interest to contract and their representatives with sufficient information to make a decision as to whether to enter into a contract with you, and then to enter into a contract with you to negotiate on your behalf to provide you with advice to pay rent we have collected into your bank account We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
8.Information we process with your consent
Only when you have given us explicit permission to do so, do we process your personal information under the basis of consent. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by telling us. However, if you do so, you may not be able to use our services further.
9.Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest of doing so, either to you or to us. Where we process your information on this basis, we do after having given careful consideration to: whether the same objective could be achieved through other means whether processing (or not processing) might cause you harm whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so For example, we may process your data on this basis for the purposes of: record-keeping for the proper and necessary administration of our business responding to communication from you to which we believe you would expect a response protecting and asserting the legal rights of any party insuring against or obtaining professional advice that is required to manage business risk protecting your interests where we believe we have a duty to do so
10.Information we process because we have a legal obligation
Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.
11.Communicating with you
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
12.Storing your personal information
The information that we store about you is stored on our computer system. Unfortunately, the transmission of information over the internet is not completely secure. We will do our best to protect your personal information but cannot guarantee the security of your information transmitted to our website. Once we receive your information, we will use strict security procedures to try and prevent unauthorised access.
We will store your personal information for as long as necessary for the purposes for which it is processed. The period will vary depending on the nature of the information and your interactions with us
13.Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website. By using our website, you agree to our use of cookies
14.Your Rights
You have the right to tell us not to use your personal information for marketing purposes. UK data protection law also gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. You can exercise any of these rights by emailing us at info@walkerlettings.co.uk
15.Disclaimer
Whilst we use all reasonable efforts to ensure that the information published on this website is accurate, current and complete at the date of publication, no representatives or warranties are made as to the accuracy, currency or completeness of such information. We cannot accept responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website or any website which it may be linked. We make not warranty that this website is free from errors, defects or viruses. We reserve the right to change, modify, add or remove provisions of this privacy policy. Any changes to this policy will be shown here, and we recommend that you check this policy again from time to time.